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FAQ'sDo I need an extra phone line? No. Your care phone system comes with an adaptor that plugs into your phone line socket, which means your care phone and landline phone can be connected at the same time. What about my broadband connection, will the care phone interfere with that? If you have or are thinking of having broadband there’s no problem at all. Simply plug a filter into your telephone socket and then plug your care phone adaptor into that, in exactly the same way as you would a normal telephone. If you think you might need a filter, contact us with your concerns and we’d be happy to provide one free of charge with your order. What’s the range of the wristband alert button? The range varies depending on the size and structure of your home. The typical range is 50 metres (165 feet) from the care phone base, so plenty for most homes and their gardens. Does the wristband have a loudspeaker or a microphone? No we speak to you and hear you through the base unit. The wristband is an alert ‘trigger’ that tells us if you’ve pressed it and alerts us if you fall. But don’t worry, if we can’t hear you. We will always investigate the reason for your call and we’ll respond as you would want us to. What happens if I press the button by accident? Whenever the alert button is pressed we will contact you to make sure you’re ok. If you’ve pressed it by accident then that’s fine – simply tell us. What if I can’t hear you or I’ve fallen and can’t get to the care phone base unit? We’ll follow the steps we’ve agreed with you if we can’t hear you. That could include contacting a family member, key holder or friend, or contacting medical services – it’s entirely up to you how we respond in different situations. How do I know the care phone is working properly? You can press the care phone button to connect to the Monitoring Centre at any time if you’re concerned. Normally if something does go wrong we know about it straight away as the care phone system monitors itself. What happens if my care phone system or wristband needs replaced? Will I have to wait long for new parts? No. We keep records of every care phone and wristband and so we can send you a replacement immediately. As soon as you receive your replacement we ask you to test it to confirm that it is in full working order. How do I pay for servicing my care phone after the first year? The easiest way to ensure you receive uninterrupted service is to set up a direct debit with us – we enclose a direct debit form that you can fill in when we send you the care phone. However if you would rather not set up a direct debit we would be happy to make other arrangements with you, such as sending you an annual invoice. What if I move house? Simply unplug the care phone with the adaptor and take it and your wristband to your new home. Once there plug the care phone in as before, press the button, speak to our Monitoring Centre Operators and advise them of your change of address. You can do this in advance if you prefer or you can even drop us a line to confirm any changes in address or contact information. Whatever is easier for you. Can I cancel my contract with you? Of course you can. You’re free to cancel your agreement with us at any time at all. Care Phone Order/Enquiry Form |
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, Crichton Campus
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